Privacy Notice

Who are we and what do we do?

UpWell Health & Wellness Coaching provides 1:1 coaching for individuals to create and implement sustainable healthy lifestyle habits that help increase energy, manage stress, provide greater focus and lead to overall improved wellbeing. Through personalized coaching, accountability and a value-based approach, I Sandra Tiedge help my clients to make meaningful changes that fit their busy lives and enable them to thrive.

UpWell Health & Wellness Coaching gathers and processes personal information in accordance with this privacy notice and in compliance with the Protection of Personal Information Act (POPIA), and, where applicable to clients in the European Economic Area, the General Data Protection Regulation (GDPR). This notice provides the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data, with whom we may share that information and how we keep it secure.

We are happy to provide any additional information or explanation needed. Any requests for this should be sent to our Information Officer, who can be contacted at sandra@upwellhealthcoaching.com. We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in 2026.

What information is being collected?

UpWell Health&Wellness Coaching processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet, login details, e-mail address, password, computer and connection information, and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password and communications), payment details, comments, feedback, product reviews, recommendations, and personal profile.

How is the information being collected?

You provide us with personal data in the following ways:

• Via online forms, website forms and orders.
• By providing payment details and setting up payment arrangements.
• Through the coaching agreement and pre- and post-coaching forms.
• During a coaching session, through email or over the telephone.

How will we use your personal data?

UpWell Health&Wellness Coaching takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:

• We collect your personal data in the performance of a contract or to provide a service.
• We collect and store your personal data as part of our legal obligation for business accounting.
• We will occasionally send you marketing information where we have assessed that it is beneficial to you as a client or prospective client and in your interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
• To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.
• To comply with any applicable laws and regulations.

Who will your data be shared with?

We will keep information about you confidential. We will only disclose your information with other third parties with your express consent, with the exception of the following categories of third parties:

• Any contractors and advisors that provide a service to us or act as our agents, on the understanding that they keep the information confidential, for example our bookkeeper.
• Anyone to whom we may transfer our rights and duties under any agreement we have with you.
• Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so.

What are your rights?

You have the right to access any personal information that UpWell Health&Wellness Coaching processes about you and to request information about:

• What personal data we hold about you.
• The purposes of the processing.
• For how long we intend to store your personal data.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information, and we will strive to do so as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing, where applicable, in accordance with the data protection laws, as well as to unsubscribe from any direct marketing from us.

What safeguards are in place to ensure data that identifies me is secure?

UpWell Health&Wellness Coaching only uses information that may identify you in accordance with POPIA and, where applicable, GDPR. This requires us to process personal data only if there is a legitimate basis for doing so, and that any processing must be fair and lawful.

Our website is built on WordPress and hosted by Xneelo, a South African hosting provider. Xneelo provides the hosting infrastructure and stores your data on secure servers behind a firewall.

We have not yet appointed a payment provider. Once a payment provider is appointed, any payment card information will be handled by that provider in line with the PCI-DSS standards managed by the PCI Security Standards Council. This notice will be updated to name the provider and describe how payment information is processed.

We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data, including restricted access, IT authentication, firewalls and anti-virus/malware protection. We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel and contractors only, and protect personal and confidential information held on equipment such as laptops with encryption, which masks data so that unauthorised users cannot see or make sense of it. We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person is processed.

Transfers outside South Africa and the EU

UpWell Health&Wellness Coaching may utilise some products or services, or parts of them, that may be hosted or stored in other countries, which means that we may transfer information which is submitted by you through the website across borders. Where this is the case, we have taken steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by UpWell Health&Wellness Coaching to protect your data and comply with the relevant data protection laws.

How long we keep your data

UpWell Health&Wellness Coaching only ever retains personal information for as long as is necessary.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or unsubscribe.

We will keep client data for the duration of the coaching relationship and 7 years thereafter. We will keep client enquiry data until you unsubscribe from marketing emails.

Website technical details

Forms. We use electronic forms on our website through Gravity Forms. These forms are used to handle enquiries and communication sent to us, and we aim to use secure forms where appropriate.

Analytics. We use Google Analytics 4, deployed through Google Tag Manager, to understand how visitors use our website. This analytics software uses cookies to function and helps us improve the website and our services. The information collected is used in aggregate and is not used to identify individual visitors.

Cookies. We use cookies on this website. Cookies are small text files stored on your device. The technical platform of this website uses cookies to aid the proper technical functioning of the website. These cookies contain random strings of characters alongside minimal information about the state and session of the website. As noted above, our analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Complaint

UpWell Health&Wellness Coaching only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the use of your personal data, then please contact our Information Officer at UpWell Health&Wellness Coaching, sandra@upwellhealthcoaching.com, and we will do our best to help you. You also have the right to lodge a complaint with the Information Regulator of South Africa.